Service and Support

DiVitas Networks delivers world class service and support to meet the needs of each of our valued customers and partners. We offer a suite of professional services and annual service plans to help our customers get the most out of our solutions and to minimize downtime. Our team of voice and wireless networking experts can take any environment and turn it into a highly reliable and productive workspace, while optimizing cost savings and maintaining centralized control. Our goal is to deliver excellence while ensuring a satisfying and enjoyable customer experience.

Service Plans

DiVitas offers three annual service plans to meet the varying needs of our diverse customer base.

• Premium Support – 24x7 technical support, including software updates and next-day hardware replacement
  
  
• Basic Support – 8x5 weekday technical support, including software updates and next-day hardware replacement
  
  
• Software Maintenance – Software updates

 

Professional Services

DiVitas’ team of world-class professionals has years of design and implementation experience with enterprise voice systems, networking platforms and security products. We offer planning, deployment and optimization services on a project basis to provide our customers with the assurance of solution resiliency and business continuity. We also offer technical training and education services to help our customers and partners make the most out of their investment in DiVitas.

• Professional Services – Solution design, product installation, integration, provisioning and testing, wireless site survey and design
  
  
• Product Training – Introductory product training for end users and administrators
  
  
• Advanced Product Training – Advanced product training and troubleshooting for administrators and channel partners
  
  
• Sales Training – Sales training for channel partners